By placing an order on this site you are agreeing to these terms and conditions. Please read them carefully. Under English law, we may not enter into a contract with any person under 18 years of age. By placing an order you declare that you are at least 18 years old.

​Your Statutory Rights
The contents of our terms and conditions detailed below do not affect your statutory rights in any way.

Online shop
We reserve the right to change any of the contents of any part of this site, including these terms and conditions, at any time and without notice.

Pricing Policy
We make every effort to ensure that the prices within our website are correct. Our prices will vary according to weather, seasonality and supply.( the boys cant fish in all weathers) You are advised to check the prices of lobster and sea bass before placing an order. Please call 07881632311 between 9am and 5pm, or email us.

Payment
All orders are to be paid in full prior to dispatch by using the secure payment system within the online checkout.

Our Guarantee
We aim to supply fish and products of the highest standard; Whilst we make every effort to remove all shell, cartilage and bone from our shellfish and fish we cannot accept by the company any injury or loss as a result of these items.

Cancellation of orders
You may cancel your order at any time up to the 8am on the day of dispatch. Please contact us via email or call 07881632311.

Personal Details
We will not pass on any details about you unless required to do so by law.

Complaints
We very much hope that you have no complaints about our products or service, however if you do please contact us for us to offer a replacement or refund.

We ONLY send deliveries out on Wednesday & Thursdays for next day delivery on a Thursday or Friday. All are next day deliveries using our cold packaging and cool blocks. Please ensure that the delivery can be accepted and then refrigerated as soon you receive your delivery.

If you wish for delivery on a Saturday there will be an additional charge. please email or call us for further details.

Pricing of deliveries is for mainland UK only and cost £8.50 postage & packaging. Highlands, Islands and further afield will incur a higher price. Please call us for further details.

​If you wish to pre order for delivery at a later date then please contact us direct 07881 632311 or email us to let us know you requirements.

We only accept payments via PayPal online.

Cash is accepted at our unit shop:
Unit 4, Maritime Business Centre Portland, Dorset, DT5 1FD

We have a firm commitment to privacy. You should know that Dorset Shellfish Ltd website gathers data only from registered users; we do not gather and store information about visitors to the site.

The following discloses the information gathering and dissemination practices for Dorset Shellfish Limited.

IP Address and Cookies
We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to gather broad demographic information.

Our site uses cookies to keep track of your
orders. We use cookies to deliver content specific to your interests.

Personal Information
Some of the content you may access on this site is protected by copyright law. In order to be granted permission to use this copyrighted material, you must submit accurate, current, and true information about yourself and your intended use of the material. When you register and when you place an order for certain items, we ask you to give us the following Personally Identifiable Information:

• Contact information (such as name, address and email address)
• Financial information (such as an account or credit card number.
• We will also maintain records of your transactions with the Dorset Shellfish Limited system, including records of product and services you purchased records of your use of the Dorset Shellfish Ltd website.

We use your personal information in the following ways:

1. to process your order or requests
2. to process your payment
3. to send your order to you
4. to get in touch with you when such contact is necessary and is related to the purposes of Dorset Shellfish Limited.
5. system unique identifiers are used to verify your identity and as account numbers in our record system. financial information that is collected is used to bill you for product and service purchases
   to monitor the use of our system and look for ways to improve our services.

We may disclose your contact information to others as follows:
The Dorset Shellfish Ltd system provides its users with the ability to obtain software and content licenses from publishers. Each publisher may require that Dorset Shellfish Ltd disclose to it the names and other identifying information of the users to whom the publisher’s rights or permissions have been granted.

Dorset Shellfish Ltd does not control the use of such information by publishers.

Dorset Shellfish limited will disclose such information when required to do so by law or as requested by government or law enforcement authorities.

Security.

We recognise that security has become a critical issue for Internet users. Dorset Shellfish Limited takes precautions to protect the integrity of your information and to avoid loss, theft, misuse or alteration.
Dorset-shellfish.co.uk uses industry-standard, commercially available technology, such as firewalls and SSL (Secure Socket Layer) Encryption, to protect your registration and online transaction information. To check
the security of your connection, look at the upper right-hand corner or task bar of your browser window after accessing the server. If you see a closed lock then your information will be encrypted as it is transmitted.

Data collected by third parties on our behalf

Our site is hosted by Wyke Print Solutions. They log all requests in order
to determine the causes of reported faults and to detect and block suspicious traffic. The log records the time of the request, your IP address, the requested resource, the referring site (if specified by your browser), and your browser’s user agent string (which will usually include the name and version of your browser and operating system). Log files are deleted after ninety days.

Lawful basis for processing:

Compliance with a legal obligation
Why? To comply with the GDPR obligation to implement appropriate technical measures to protect data.

Lawful basis for processing: Pursuance of our legitimate interests.
Why? To allow us to analyse how visitors interaction with our site in order to improve our site and our services

To find out more about the data we store on you or to ask for it to be removed please email info@dorset-shellfish.co.uk